Silicon Hospitals (“Silicon Hospitals”, “We”, “Us”, or “Our”) is committed to respecting and protecting the privacy of every patient, attendant, caregiver, doctor, healthcare professional, visitor, and user who shares information with us. Your privacy is important to us, and we strive to implement reasonable administrative, technical, physical, and organizational safeguards to protect the information entrusted to us.
This Privacy Policy applies to the collection, storage, processing, use, disclosure, transfer, retention, and protection of Personal Information when you access or use the Silicon Hospitals website, Patient Portal, Mobile Applications, Hospital Information Systems, healthcare services, diagnostic services, pharmacy services, teleconsultation services, and any other digital platforms operated by Silicon Hospitals (collectively referred to as the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Access to Personal Information
Silicon Hospitals may collect Personal Information directly from you, through your authorized representatives, through healthcare professionals, from third-party healthcare partners, or automatically through our digital platforms.
Such information may include details relating to the device used to access our Services, browser information, IP address, location information, login information, usage patterns, and other Personal Information described in this Privacy Policy.
You may request access to Personal Information maintained by Silicon Hospitals, subject to applicable laws, medical record regulations, legal obligations, and operational requirements.
For any request relating to your Personal Information, you may contact us through the details provided under Clause 15 of this Privacy Policy.
Consent
By registering on our Patient Portal, using our Services, submitting forms, scheduling appointments, receiving treatment, making payments, communicating with us electronically, or otherwise providing Personal Information, you voluntarily consent to the collection, storage, processing, disclosure, transfer, and use of your Personal Information in accordance with this Privacy Policy.
You acknowledge that:
- You have provided your information voluntarily.
- The information provided by you is true, complete, and accurate.
- Silicon Hospitals may process your information for healthcare, operational, administrative, legal, regulatory, research, quality improvement, and security purposes.
- You consent to receiving communications through SMS, Email, WhatsApp, Telephone Calls, IVR, Mobile Applications, and Portal Notifications.
Silicon Hospitals shall not be liable for any consequences arising from inaccurate, incomplete, outdated, or misleading information provided by you.
Control Over Your Personal Information
Subject to applicable laws, you may:
- Request access to your Personal Information.
- Request correction or updating of inaccurate information with a valid legally approved supporting document.
- Withdraw consent for certain processing activities where legally permissible.
- Request assistance regarding access to your Patient Portal account.
Requests may be submitted in writing to the Grievance Officer mentioned under Clause 15.
Withdrawal of consent may affect our ability to provide certain healthcare or digital services and may result in restriction of access to specific features or services
Changes to this Privacy Policy
Silicon Hospitals reserves the right to amend, revise, modify, or update this Privacy Policy at any time without prior notice.
Any revised version shall become effective immediately upon publication on our website, Patient Portal, or other official communication channels.
Users are encouraged to review this Privacy Policy periodically.
Personal Information Collected
The categories of Personal Information collected by Silicon Hospitals may include:
Personal Information
- Full Name
- Date of Birth
- Age
- Gender
- Photograph
- Residential Address
- Mobile Number
- Email Address
- Emergency Contact Details
- Government-issued Identification Details
Medical Information
- Medical History
- Family Medical History
- Clinical Notes
- Diagnoses DELETE
- Prescriptions
- Investigation Reports
- Radiology Reports
- Laboratory Reports
- Treatment Records
- Vaccination Records
- Discharge Summaries
- Electronic Health Records (EHR)
Financial Information
- Billing Information
- Payment Details
- Transaction References
- Insurance Information
- TPA Information
- Corporate Healthcare Details
Technical Information
- Device Information
- Browser Information
- IP Address
- Cookies
- Login Activity
- Session Data
- Operating System Information
- Website Usage Information
- Application Usage Analytics
Communication Records
- Interactions with Hospital Representatives
- Customer Support Communications
- Appointment Requests
- Feedback and Grievance Records
(Collectively referred to as “Personal Information”)
How We Collect Personal Information
We may collect Personal Information through:
- Patient Registration Forms
- OPD/IPD Registration Processes
- Online Appointment Booking
- Patient Portal Registration
- Mobile Applications
- Teleconsultation Services
- Diagnostic Services
- Pharmacy Services
- Insurance Processing
- Corporate Healthcare Programs
- Customer Support Interactions
- Feedback Forms
- Cookies and Similar Technologies
- Healthcare Professionals and Authorized Representatives
Use of Personal Information
Personal Information may be used for:
- Patient Identification and Verification
- Healthcare Delivery
- Clinical Decision-Making
- Appointment Scheduling
- Billing and Payment Processing
- Insurance and TPA Claims
- Medical Record Management
- Pharmacy Services
- Diagnostic Services
- Telemedicine Services
- Emergency Medical Services
- Regulatory Compliance
- Quality Assurance
- Accreditation Requirements
- Medical Research (where legally permitted)
- Security Monitoring
- Fraud Prevention
- Website and Application Improvement
- Analytics and Reporting
- Customer Service and Support
- Communication of Reports, Reminders, Notifications, and Healthcare Information
- Marketing and Awareness Campaigns, where permitted by law
Silicon Hospitals may also use anonymized or aggregated information for research, analytics, planning, and healthcare improvement purposes.
Sharing and Transfer of Personal Information
You authorize Silicon Hospitals to share, transfer, disclose, or process Personal Information with:
- Doctors and Healthcare Professionals
- Hospital Departments
- Diagnostic Centers
- Pharmacies
- Insurance Companies
- TPAs
- Corporate Healthcare Partners
- Cloud Service Providers
- Payment Gateway Providers
- Technology Vendors
- Government Authorities
- Regulatory Authorities
- Courts and Law Enforcement Agencies
- Auditors and Accreditation Bodies
Such sharing shall occur only where necessary for healthcare delivery, operational requirements, legal compliance, security purposes, or other legitimate purposes.
Where Personal Information is transferred to third parties, Silicon Hospitals shall take reasonable measures to ensure appropriate contractual and security protections.
Use of Cookies
Our website and digital platforms may use cookies and similar technologies to:
- Improve User Experience
- Maintain Login Sessions
- Enhance Security
- Analyze Website Performance
- Personalize Services
- Monitor Usage Trends
Users may disable cookies through browser settings; however, certain features of the Services may become unavailable.
Silicon Hospitals is not responsible for cookies placed by third-party websites linked from our platforms.
Security
Silicon Hospitals implements appropriate administrative, technical, physical, and organizational safeguards designed to protect Personal Information. Such safeguards may include, where appropriate:
- Role-Based Access Controls
- Encryption Technologies
- Secure Network Architecture
- Firewall Protection
- Endpoint Security Solutions
- Security Monitoring Systems
- Audit Trails
- Data Backup Mechanisms
- Disaster Recovery Processes
Access to Personal Information is restricted to authorized personnel strictly on a need-to-know basis.
While we strive to maintain the highest standards of information security, no system connected to the internet can be guaranteed to be completely secure.
Data Breach Notification
In the event Silicon Hospitals becomes aware of a personal data breach that is likely to affect the confidentiality, integrity, or availability of your Personal Information, we will take appropriate steps to investigate, contain, mitigate, and respond to the incident. Where required under applicable laws, including the Digital Personal Data Protection Act, 2023 and any applicable rules or regulations, Silicon Hospitals will notify the appropriate regulatory authorities and affected individuals within the prescribed timelines.
Third-Party References and Links
Our Services may contain references or links to third-party websites or services.
Silicon Hospitals does not endorse, control, or assume responsibility for:
- Content
- Privacy Practices
- Security Measures
- Terms and Conditions
of such third-party websites or services.
Users are encouraged to review the privacy policies of external websites before sharing Personal Information.
Rectification and Correction
If any Personal Information maintained by Silicon Hospitals is inaccurate or incomplete, you may request correction by contacting us through the details provided in Clause 15.
Reasonable efforts shall be made to update information in accordance with applicable laws and healthcare record requirements on production of valid supporting documents.
Compliance with Laws
Users shall comply with all applicable laws while accessing and using Silicon Hospitals’ Services.
Services shall not be used for unlawful, fraudulent, misleading, abusive, or unauthorized purposes.
Retention of Personal Information
Silicon Hospitals shall retain Personal Information for as long as necessary to:
- Provide Healthcare Services
- Comply with Legal Requirements
- Meet Regulatory Obligations
- Support Medical Record Retention Requirements
- Defend Legal Claims
- Fulfil Audit and Accreditation Requirements
Personal Information may be retained beyond three years where required under applicable healthcare, taxation, insurance, medico-legal, or regulatory requirements.
Grievance Officer and Contact Information
For privacy-related concerns, requests, corrections, complaints, or grievances, please contact:
Grievance Officer
Silicon Hospitals
Address: Sason, Sambalpur, Odisha – 768200, India
Email: info@siliconhospitals.in
Phone: +91-663-6510000
Silicon Hospitals shall make reasonable efforts to acknowledge and address grievances within a reasonable period in accordance with applicable laws.
Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Sambalpur, Odisha.