Introduction
Welcome to Silicon Hospitals (“Silicon Hospitals“, “Hospital“, “We“, “Us“, or “Our“).
These Terms & Conditions (“Terms“) govern your access to and use of the Silicon Hospitals website, Patient Portal, Mobile Applications, online appointment services, online payment facilities, diagnostic report viewing services, pharmacy services, teleconsultation services (where available), and all other digital platforms, applications, and healthcare-related electronic services operated by Silicon Hospitals (collectively referred to as the “Services“).
These Terms constitute a legally binding agreement between Silicon Hospitals and every individual accessing or using our Services, including patients, attendants, visitors, caregivers, healthcare professionals, corporate clients, and any other users (“User“, “You“, or “Your“).
By accessing, browsing, registering, or using any of our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, our Privacy Policy, and any other applicable policies published by Silicon Hospitals.
If you do not agree with these Terms, you should discontinue use of the Services immediately.
Acceptance of Terms
Your continued use of any Silicon Hospitals digital platform constitutes your acceptance of these Terms & Conditions.
By using our Services, you represent and warrant that:
- You are legally competent to enter into a binding agreement under applicable laws.
- The information provided by you is true, complete, current, and accurate.
- You shall promptly update any information that becomes inaccurate or outdated.
- You will use the Services only for lawful purposes.
- You will not misuse, interfere with, or attempt to gain unauthorized access to any part of the Services or associated systems.
Where a person uses the Services on behalf of another individual, including a minor, elderly person, patient, or person unable to provide consent, such person represents that they are duly authorized to act on behalf of that individual.
Silicon Hospitals reserves the right to refuse registration, suspend user accounts, cancel appointments, restrict access, or discontinue any Service where it reasonably believes that these Terms have been violated or where such action is necessary to protect patient safety, hospital operations, information security, or comply with applicable laws.
Scope of Services
Silicon Hospitals provides healthcare services through physical facilities as well as digital platforms to improve accessibility, continuity of care, and patient convenience.
Depending upon availability, our Services may include:
- Online appointment booking.
- Patient registration.
- Electronic Patient Portal.
- Mobile Applications.
- Online access to laboratory and radiology reports.
- Digital prescriptions and discharge summaries.
- Teleconsultation and remote healthcare services.
- Online payment facilities.
- Pharmacy services.
- Preventive health check-up programmes.
- Health education and awareness information.
- Customer support and grievance management.
Availability of specific Services may vary depending upon hospital location, medical specialty, regulatory requirements, technical feasibility, maintenance activities, or other operational considerations.
Silicon Hospitals reserves the right to add, modify, suspend, discontinue, or withdraw any Service, feature, functionality, or content at any time without prior notice where considered necessary for operational, technical, legal, regulatory, or patient safety reasons.
Nothing contained on this website or through any digital platform shall be construed as creating a doctor-patient relationship until a qualified healthcare professional has accepted responsibility for providing medical care in accordance with applicable medical standards.
The information available through our website is intended to facilitate access to healthcare services and should not be considered a substitute for professional medical examination, diagnosis, treatment, or emergency medical care.
Eligibility to Use the Services
The Services offered through the Silicon Hospitals website and digital platforms are intended for individuals seeking information about the Hospital, booking appointments, accessing healthcare services, viewing medical records where permitted, making payments, or otherwise interacting with Silicon Hospitals.
By using the Services, you represent and warrant that:
- You are at least eighteen (18) years of age or are otherwise legally competent to enter into a binding agreement under applicable laws; or
- Where the User is a minor or otherwise legally incapable of providing consent, the Services are being accessed by a parent, legal guardian, or other person duly authorized to act on behalf of the patient.
- The information provided by you is accurate, complete, current, and not misleading.
- You shall promptly update any information that becomes inaccurate or outdated.
- You shall use the Services only for lawful purposes and in accordance with these Terms & Conditions.
Silicon Hospitals reserves the right to verify information provided by Users and may suspend, restrict, or refuse access to any Service where inaccurate, fraudulent, misleading, or unauthorized information has been provided or where continued access may compromise patient safety, information security, or compliance with applicable laws.
Medical Disclaimer
The content available on the Silicon Hospitals website, Patient Portal, Mobile Applications, and other digital platforms, including text, graphics, articles, videos, images, educational material, health information, blogs, FAQs, calculators, newsletters, and other published content, is provided solely for general informational and educational purposes.
Such information should not be interpreted as medical advice, diagnosis, treatment recommendations, or a substitute for consultation with a qualified medical practitioner.
Accessing or using the Services does not by itself establish a doctor-patient relationship between you and Silicon Hospitals or any healthcare professional associated with the Hospital. A doctor-patient relationship is established only after a qualified healthcare professional has accepted responsibility for your clinical care in accordance with applicable medical standards.
Medical decisions should always be made in consultation with appropriately qualified healthcare professionals after considering the patient’s medical history, examination findings, investigations, and other relevant clinical information.
If you are experiencing a medical emergency, you should immediately contact your nearest emergency medical service or visit the nearest emergency department. The Silicon Hospitals website, Patient Portal, email, WhatsApp, or other digital communication channels should not be relied upon for emergency medical assistance.
While Silicon Hospitals makes reasonable efforts to ensure that information published through its digital platforms is accurate and up to date, medical knowledge and clinical guidelines continually evolve. Accordingly, Silicon Hospitals does not warrant that all information available through the Services will always be complete, accurate, current, or suitable for every individual circumstance.
Online Appointment Booking and Registration
Silicon Hospitals may provide facilities for online appointment booking, patient registration, pre-registration, online payments, and other digital healthcare services through its website, Patient Portal, Mobile Applications, or authorized third-party platforms.
Submission of an appointment request does not constitute confirmation of an appointment. Appointments shall be considered confirmed only upon confirmation by Silicon Hospitals through the applicable communication channel.
Appointment schedules remain subject to:
- Doctor availability.
- Clinical priorities.
- Emergency medical situations.
- Hospital operational status.
- Equipment availability.
- Regulatory or administrative exigencies.
Silicon Hospitals reserves the right to reschedule, postpone, modify, or cancel appointments whenever reasonably necessary without incurring any liability.
Users are responsible for ensuring that all registration details, medical history, contact information, insurance information, and other information provided during registration are accurate and complete.
Providing false, misleading, fraudulent, or incomplete information may result in cancellation of appointments, refusal of services, suspension of online access, or other appropriate action.
Where online payment facilities are provided, payments shall be processed through authorized payment gateway providers. Silicon Hospitals shall not be responsible for delays, interruptions, or failures attributable to banks, payment gateways, card issuers, internet service providers, or other third-party payment systems.
Separate policies governing refunds, cancellations, and payment processing may apply and shall form part of these Terms where published by Silicon Hospitals.
Patient Responsibilities
Users and patients are expected to cooperate with Silicon Hospitals in providing safe, effective, and timely healthcare services.
Accordingly, every patient or authorized representative agrees to:
- Provide accurate, complete, and updated personal, medical, insurance, and contact information.
- Inform treating healthcare professionals of any allergies, ongoing medications, existing medical conditions, previous surgeries, or other relevant medical history.
- Follow reasonable medical advice, treatment plans, discharge instructions, medication guidance, and follow-up recommendations provided by healthcare professionals.
- Treat Hospital staff, doctors, nurses, patients, visitors, and other individuals with dignity, courtesy, and respect.
- Comply with Hospital rules relating to infection control, patient safety, visitor management, and security.
- Protect the confidentiality of login credentials used for accessing the Patient Portal or Mobile Applications.
- Make timely payment of applicable charges not covered by insurance, TPA, employer, or any other third-party payer.
Patients shall not:
- Use the Services for unlawful, fraudulent, abusive, or unauthorized purposes.
- Attempt to gain unauthorized access to Hospital systems, databases, or networks.
- Upload malicious software, viruses, or harmful code.
- Interfere with the operation, availability, or security of the Services.
- Impersonate another individual or provide false identity information.
- Misuse healthcare services or engage in conduct that threatens the safety of Hospital personnel or other patients.
Failure to comply with these responsibilities may result in suspension of access to digital Services, cancellation of appointments, refusal of non-emergency services where legally permissible, or other actions considered necessary by Silicon Hospitals.
User Accounts and Security
Certain Services may require Users to create or access an account through the Silicon Hospitals Patient Portal, Mobile Application, or other authorized digital platforms.
Users are responsible for maintaining the confidentiality of their usernames, passwords, One-Time Passwords (OTPs), authentication credentials, and any other security information associated with their accounts.
Users agree to:
- Maintain appropriate confidentiality of account credentials.
- Use strong passwords and take reasonable precautions to prevent unauthorized access.
- Notify Silicon Hospitals immediately if they become aware of any unauthorized use of their account or any suspected security incident.
- Log out of shared or public devices after each session.
Silicon Hospitals may implement authentication measures, including One-Time Passwords (OTP), Multi-Factor Authentication (MFA), biometric authentication where supported, or other security mechanisms to protect user accounts.
Silicon Hospitals reserves the right to suspend, restrict, or terminate any account where unauthorized access, suspicious activity, security risks, fraud, misuse, or violations of these Terms & Conditions are detected.
While Silicon Hospitals implements reasonable administrative, technical, physical, and organizational safeguards to protect user accounts and Personal Information, Users acknowledge that no internet-based system can be guaranteed to be completely secure. Users are encouraged to take reasonable precautions to protect their devices, credentials, and personal information while accessing the Services.